Who provides water to Charlotte, North Carolina?
Charlotte Water serves just over 1 million people in Charlotte, North Carolina, as well as adjacent cities in Mecklenburg County.
How can I get started with a water service in Charlotte, North Carolina?
Call 311 or 704-432-2854 (ask for “New Tap Request”), or 311 or 704-336-7600 (ask for “New Tap Request”). Customer Service can be reached via email or in person at 5100 Brookshire Boulevard, Charlotte, NC 28216. Staff is accessible Monday through Friday from 8 a.m. to 5 p.m. at the counter to the right of the lobby.
Is Charlotte Water going to turn off the water?
There are no disconnects. We’re keeping the practice of not disconnecting clients with outstanding amounts in place for the time being. There are no late fees. On past due balances, we are waiving the 1.5 percent late fee.
In North Carolina, who is responsible for providing water?
Aqua North Carolina is a subsidiary of Aqua, one of the nation’s largest publicly regulated water utilities, serving over 3 million people in eight states with wastewater and water utility services. Aqua North Carolina operates 750 water systems that serve 298,000 people in 51 counties across the state. Aqua North Carolina is also a wastewater treatment corporation in North Carolina, with 18,000 wastewater connections and 59 treatment plants.
Where does Charlotte’s water come from?
Mountain Island Lake and Lake Norman, which are both part of the Catawba-Wateree River Basin, which supplies water to over 1.5 million people in our region, provide our drinking water.
How can I get my utilities set up in Charlotte, North Carolina?
You can open a water utility account in Charlotte in a few different ways. To begin, dial 311 or (704) 336-7600 Monday through Friday from 7:00 a.m. to 7:00 p.m. and ask for “water move in” service. They will assist you in getting set up. When you call, you’ll need your Social Security number or your employer’s tax identification number.
You can travel to one of the following places to open your water account in person:
- M-F 8:00am 5:00pm, Adam Service Center, 4150 Wilkinson Blvd, Charlotte, NC 28208
- M-F 8:00am 5:00pm, Charlotte-Mecklenburg Government Center (CMGC), 600 East Fourth Street, Charlotte, NC 28202
If you want to open an account in person, you’ll need a Social Security number, an Employer Tax Identification Number, a driver’s license, or a government-issued ID.
You should receive service within 24 to 48 hours after contacting the City of Charlotte to start your water. For new service, there is a $43 fee.
Is there a drought in Charlotte, North Carolina?
While the majority of the Charlotte region remains “drier than average,” the areas south and east of Charlotte are still experiencing “moderate drought.” Conditions are still moderately dry around Florence, South Carolina, and Wilmington, North Carolina.
What is the typical water bill in North Carolina?
Every year, Eskaf’s team examines rates from more than 500 water and wastewater companies in North Carolina, which serve more than 8 million people. Residents in North Carolina spend an average of $27 to $41 a month for 5,000 gallons of water, according to a 2018 report.