Please note that these locations only accept check, money order, and cash payments.
Payments can be made after hours at a secure night depository box near the building on Third and Chestnut Streets.
You can pay your bill in cash at any of the over 30,000 recognized places where you already shop. Locate a payment location that is convenient for you.
What is the account number for Louisville Water Company?
Do you require your account number? Call 502.583. 6610 (toll-free) or 888.535. 6262 (local), press 5, and then choose the lookup option that best suits your needs.
In Louisville, Kentucky, how often do you get a water bill?
There are a several reasons at play if your Louisville Water bill appears to be higher this month.
You may have used more water for your lawn or garden, pool, or irrigation system after the driest, warmest August and September on record.
This is in addition to the regular use of showers, toilets, bath tubs, washing machines, hot water heaters, and other household appliances.
It adds up to a lot of water.
Gallons are used to measure the amount of water used. We charge thousands of dollars per gallon.
We read your meter in thousands to figure out how many gallons you used during the previous billing cycle, then multiply that by your rate to figure out how much you owe for water.
If you’re charged $9, it means 9,000 gallons of water passed through your meter.
A bi-monthly bill is sent to the majority of our customers. This implies that water used in August and September may not appear on your account until October.
Then, on August 1, the MSD rates in Louisville increased. Wastewater, Stormwater, and Drainage charges are mentioned in the green portion on the back of your bill.
Despite the fact that Louisville Water and MSD are two independent businesses, their invoices are combined for your convenience.
During the warmer summer months, water usage tends to rise.
Please contact us if you have any questions about the pricing.
In Louisville, Kentucky, who assists with water bills?
Customers can get help with their water and wastewater bills through LIWAP, a new Louisville Metro initiative. Low Income Home Energy Assistance Program is similar to this program (LIHEAP). Eligible households are those that fall beneath 150 percent of the Federal Poverty Guidelines. Please visit the Louisville Metro Office of Resilience and Community Services Appointment Scheduler or call 502.991.8391 to make an appointment for assistance or to learn more.
What is the cost of water in Louisville, Kentucky?
The Board of Water Works approved Louisville Water’s budget for the coming year, and new water rates will take effect on January 1, 2020. The average monthly cost for a family of four using 4,000 gallons of water will rise 85 cents to $24.01.
Louisville Water is governed by the Board of Water Works, which sets the water rates each year. Louisville Water is responsible for two costs on your bill: the service charge and the commodities charge.
The service price covers the costs of producing and delivering your drinking water, such as treatment, metering, and delivery.
The amount of water you use determines the commodity charge. The first 2,000 gallons are the cheapest, and the price rises as the amount used grows. Because the majority of our home customers utilize 4,000 gallons per month, the lower quantities are the cheapest.
When compared to nearby cities, Louisville’s tap water is a wonderful deal. For a cent, you can fill up 75 eight-ounce glasses of Louisville pure tap.
When we first started in 1860, tariffs were used instead of rates, so it was a bit of a guessing game.
You were charged based on the number of rooms in your house, the type of animals you had (cows get thirsty), and whether or not you needed the horse-drawn carriage washed.
Is there a location where I may pay my LG&E bill in person?
If you want to pay your monthly bill in person but are unable to do so at one of our walk-in service centers, we have a number of retail outlets that function as authorized pay agents, including Kroger and Walmart. Our new agreement with service provider Fiserv allows you to pay your bill at any of our locations using CheckFreePay, with the guarantee that it will be paid safely, securely, and on time. Furthermore, several of these sites remain open even when our service centers are closed.
Payments can be paid in cash or by debit card at designated pay agent locations, and there is a $1.95 processing fee.
Is the water bill paid on a monthly basis in Louisville, Kentucky?
“Louisville water bills you on a regular or bi-weekly basis,” Dearing-Smith noted. “It’s for the last 30 to 60 days.”
Water meters will be upgraded throughout Jefferson County as part of a multi-year effort by Louisville Water. More than 250,000 Jefferson County customers will switch from bi-weekly to monthly billing over the next three years as Louisville Water replaces the meters that track water usage.
Louisville Water recently announced an investment of more than $80 million to maintain and upgrade the infrastructure that produces and delivers billions of gallons of Louisville Pure TapTM drinking water.
Why is the water bill in Louisville so high?
Although each customer’s circumstance is unique, there are a few common aspects that come into play, particularly during the summer months.
We had numerous days in July and August with temperatures in the mid to upper 90s, as well as multiple days without rain.
By running your sprinklers a little longer, you may have provided more water to your dry lawns and gardens than usual. It’s also possible that you used extra water to fill your pool or for an irrigation system.
After a long, steamy day, you may also take more showers and baths in the summer. You’re washing more clothes if you take more showers and baths. Showers, baths, water heaters, and washing machines all use a lot of water.
If you’re charged for nine, you’ve been charged for 9,000 gallons of water used through your meter.
The majority of our customers receive a bill every two months. This implies that water used in July and August may not appear on your account until September.
A leak in your pipes could potentially cause a high water bill. We offer a few methods for checking for a leak at home.
Customers who have a high bill due to a leak in Louisville Water’s pipes receive a bill adjustment of 100 percent. Even if the leak is in the customer’s plumbing, the firm may offer a partial leak correction.
We have available openings at our company, as do many other businesses across the country. The number of meter readers at Louisville Water has decreased by about 10%, indicating an increase in anticipated meter reads.
Another reason your bill may appear to be higher is the August 1 rate hike by Louisville MSD.
The MSD Board of Directors approved a $4.31 increase in the average monthly residential bill. ($3.54 per month for wastewater and $0.77 per month for stormwater).
Despite the fact that Louisville Water and Louisville MSD are two independent agencies, their bills are combined for your convenience.
Remember that Louisville Water provides safe, clean water for drinking, cooking, and bathing, while Louisville MSD cleans and treats the water you use in your showers, toilets, and drains that flow into sewers.
Drops of KindnessSM offers a personalised method to managing expenses and reducing future financial commitments, whether you’re a resident or a business owner.
Program Dates
Open to all qualified applicants from October 1, 2021, to September 30, 2022, regardless of military status.
Grants are awarded to eligible applicants on a first-come, first-served basis while funds are available.
Sincere Effort of Payment
In the six months preceding to applying for a grant, applicants must have paid at least $25 on their Kentucky American Water bill.
Other grants and pledges made on an applicant’s behalf do not count toward the sincere attempt of payment. Exceptions may be allowed in exceptional circumstances.
Maximum Grant
A stipend of up to $250 is available to each candidate. This maximum award amount is subject to change depending on program funds availability.
Each utility is only eligible for one grant each program year. (October 1, 2021 September 30, 2022)
Grants are awarded based on need, and each family’s situation is unique. The amount of each grant is established on a case-by-case basis.
The application will be denied if a customer’s utility service is off or about to be turned off when they apply, and the maximum grant amount will not restore service or prevent termination. Utility review determines the amount required to restore service or stop a termination. The customer will be notified that their application has been declined and that they must make an additional payment in order to be considered for assistance.
Additional Guidelines
Clients who are income-eligible must apply for all federally supported programs as soon as they become available.
The account must be for a single family home or an apartment. There will be no “kitchen only,” commercial, industrial, or shared utility service apartments.
Income Guidelines
The total gross household income must be less than 200 percent of the federal poverty level.
To see if your gross (before tax) income falls within the area of eligibility for our programs, use our Income Calculator.
How to Apply
Calling Kentucky American Water at 1-800-678-6301 is the best place to start looking for help. They will offer you with information on a variety of assistance programs designed to aid low-income utility consumers.
Is Liheap still in business in Kentucky?
“Many Kentuckians are still struggling financially as a result of COVID-19, making LIHEAP even more important this year,” said Roger McCann, executive director of Community Action Kentucky. “We strongly encourage anyone who fits the LIHEAP Crisis Component’s eligibility standards to contact their local Community Action Agency as soon as possible to apply.”
Applicants must have a family income of less than 150 percent of the federal poverty level, have received a “disconnect” notice from their utility company, or be within four days of running out of a non-metered fuel such as propane to qualify for the Crisis Component. This year, candidates can also apply if they owe a late or overdue sum or are on a payment plan to catch up on their payments.
The applicant must either bear the cost of home heating or pay it as an undesignated share of rent. If they are within 10 days of running out of pre-paid electric services, crisis applicants who join in a Pre-Pay Electric Program would be eligible.
Benefits provided under the Crisis Component are limited to the amount required to alleviate the crisis, with the maximum amount not to exceed the Community Action Agency’s local cost for a deliverable supply of the household’s primary heating fuel, or $400 for gas or electric. Each time a household has a crisis, they can reapply until they reach their maximum benefit.
Fuel delivery, service reconnection, blankets or sleeping bags, space heater loans, and emergency shelter are all possible benefits. In the event of a crisis, assistance will be offered within 48 hours, or 18 hours in the case of an emergency. For particular application procedures, applicants should contact their local agency.
Community Action Agencies may make special adjustments, change places and timings, and ask LIHEAP applicants to follow safety guidelines for everyone’s safety. Applicants are recommended to contact their local Community Action office for more information because these may alter and vary by county.