Each month, you’ll be invoiced in advance for the following month’s services. Service cancellations take effect on the last day of the billing month in question. Visit optimum.net/terms for additional information.
Why do businesses bill a month ahead of time?
Companies who don’t want to offer a lot of refunds or put on more services during a job should bill in advance. It’s great for newer customers with a recurrent job that needs to be done on a regular basis.
What caused my Optimum bill to increase in 2021?
Optimum has a minimal presence in the United States, with service being available in a few locations of New York, Pennsylvania, and New Jersey. However, it has a considerable presence in New York City, where it is often the only alternative accessible (as it was in my own apartment building until recently).
The price hikes were revealed last month, but as February invoices arrive, many customers are taking note.
Customers were notified of the impending rate hike by Optimum, but it was easy to overlook. The notice was buried away in subscribers’ January bills, under the headline “Optimum Updates” and prefaced by a message praising the company’s efforts to provide “the most modern services and entertainment in the nation.” Customers may not have even glanced at their bill; if you choose to receive digital statements, you must go out of your way to download and view the PDF bill that contains the message.
Customers were alerted of the change via their billing statement, and the hikes were capped to “guarantee that no one customer was disproportionately impacted,” according to an Altice representative. According to the spokesman, the price increases are due to the “increasing cost of programming, which continues to impact pay-tv prices industrywide.”
Since purchasing Optimum in 2015, Altice has found ways to sneak in price hikes on a regular basis. It began charging a modem rental fee of $5 per month for existing members and $10 for new subscribers in 2017, although Optimum had no rental fee at the time. It implemented a “Network Enhancement Fee” last year, which is essentially a $2.50 per month pricing increase that the firm claims is a necessary service fee. The monthly price looks to be $3.50 for new subscribers.
These price spikes are especially problematic because cable companies frequently have monopolies in the areas where they operate. Optimum was the sole option in my condo until about a year ago, when Verizon became available. Accepting the higher fees is pretty much the only option for clients who don’t have a choice.
In Optimum, what does account balance mean?
This section displays the amount you owe, the due date, the amount and date you last paid, and the payment method. If you see “You’re up to date!” it means you’re up to date. There is no payment due right now. You’ll also see any credits you receive here if you’re eligible.
What can I do to get Optimum to reduce my bill?
The most effective strategy to reduce your Optimum price is to request a lifetime discount on your service.
Starting the cancelling process with Optimum at (888) 276-5255 will offer you a lifetime discount.
Mention that you’re considering switching to Verizon Fios or Spectrum since they have a better deal.
This will almost always result in an Optimum retention offer.
They’ll first try to give you a $50 discount for a month or two, and then offer you a year-long promotion.
Act as if you’re undecided and suggest that deal isn’t right for you.
Then, subtly, indicate you’re willing to reconsider if you can obtain a lifetime discount.
The amount of your lifetime discount will vary depending on your plan, but in our experience, they often range from $30 to $50 per month and can save you 25% to 40% on your monthly payment.
You don’t have to sign a 1-2 year commitment with Optimum or give up any features in your current plan to earn a lifetime discount.
They’re offering you the discount because they believe they’ll lose you as a client anyhow, and it’s better for them to keep you at a cheaper price than to lose you to Fios.
Lifetime savings are most popular with Triple Play plans, although they are also available with double play, cable, and internet contracts.
Negotiate Promotions On Your Promotions
If you don’t qualify for a lifetime discount on your Optimum plan, there are still lots of alternative options to lower your monthly rate.
On a weekly basis, Optimum adjusts the plan costs in your area.
They don’t change your price, but they do change the savings available to new subscribers in your area.
It’s critical to check every couple of months to see whether Optimum offers any local specials that can save you money.
Optimum will not give you a lifetime discount, but they will often cut your monthly rate by $20-$35 per month.
Even if no specials are available, we’ve discovered that if you call and seem disappointed, they’ll frequently give you $50 off for 2-3 months.
These promotions expire, but you may always call again to see if they are still available.
What happens if you stop using Optimum?
You must pay for the entire subscription cycle, not just the days you used, when you terminate Optimum service. Even if you cancel Optimum one day into a new month, you’ll be responsible for the remainder of the month, which may be hundreds of dollars.
What does it mean to pay in advance?
It’s straightforward to bill in advance. You pay when the work is completed through arrears billing. You issue an invoice for the complete and total amount before work begins if you bill in advance. Unfortunately, although this makes things easier for small businesses, it also puts customers’ trust in jeopardy.
What is the definition of a monthly billing cycle?
Understanding your credit card’s billing cycle will assist you in budgeting and planning for forthcoming bills. You might be able to utilise this information to make strategic decisions that allow you more time to pay off debt or enhance your credit score.
The time between two statement closure dates is referred to as a billing cycle, sometimes known as a billing period or a statement period. Your statement balance is calculated by adding your transactions from the billing period and previous balances at the end of a billing cycle. Although it varies by credit card issuer, the bill for your statement is normally due three weeks later. The following billing cycle starts immediately after that.
Is it possible to bargain with Optimum?
Calling Optimum customer service at +1-866-218-3259 and negotiating with the retention department is the best approach to minimise your Optimum bill. You can also reduce your monthly price by downgrading your internet or TV service bundle.