Q. WHAT HAPPENS WITH MY FIRST BILL?
A. Your SKY subscription will be billed monthly in advance, which means that after your installation is complete and your watching is set up, we will send you your first bill by mail or email.
You will receive an account in the mail with the first account’s balance. This will provide the time frame for which the account is valid. If you were installed on January 15, for example, you will be invoiced from January 15 to January 31, then from February 1 to February 28. If equipment is necessary, you will be charged a deposit.
Q. I MADE A PAYMENT WHICH IS NOT SHOWING ON MY BILL, WHY IS THIS?
A. It’s possible that we haven’t had a chance to process your payment to your SKY account yet. Payments made using Internet Banking and telephone banking can take up to three days to process. If you believe a payment has not been accurately assigned to your SKY account, please contact us.
Q. THE AMOUNT ON MY BILL IS NOT THE AMOUNT I EXPECTED?
A. There will be an adjustment to ensure that you are billed the correct price if you have made any modifications to your watching.
Because your bill is determined on a pro-rata basis, it may be changed from your prior subscription bill.
Q. I HAVE REQUESTED A CHANGE YET IT IS NOT SHOWN ON MY BILL, HOW COME?
A. Any services you’ve requested to be added or removed will appear on your next bill. The change will be retroactive to the date the service was added or removed. Any service fees paid in advance will be refunded.
Q. HOW CAN I PAY MY BILL?
A. When you join SKY, you have a wide selection of payment methods to choose from. Direct Debit, Automatic Payment, and phone and Internet banking are all convenient possibilities.
You will receive a discount via direct debit if you are a financial member of HNZ or CLUBS NZ.
DIRECT DEBIT
Your SKY bill is automatically deducted from your bank account each month when you use Direct Debit.
You can either download a Direct Debit form or request that one be mailed to you by emailing us.
Telephone banking allows you to pay your bill from any touchtone phone, 24 hours a day, 7 days a week. Simply contact your bank and request that SKY be added to your list of bill payees. You’ll need your SKY account number to get started.
INTERNET BANKING
You can manage your payments more easily with internet banking. Simply go to your online banking site when you receive your monthly payment and set up a transfer at your leisure.
The majority of banks will offer telephone or internet banking services. To do so, call your bank and provide your SKY account number as the ‘Payee Code,’ as well as your surname and first initial as the ‘Payee Particulars.’
SKY TV should be listed as a preassigned or preloaded Payee in your bank. If not, you can use the following information to set up your payments:
Your SKY account number (you must enter 12 digits.) Payee Code: Add zeros to the beginning of your account number if it is only 8-9 digits long.)
What is the procedure for paying my Sky TV bill?
- Open the My Sky app and sign in with your Sky iD details if you haven’t already. Visit our My Sky app page to learn more if you’re new to the app.
- Select TV, Broadband, or Mobile from the bottom navigation bar, or scroll down to Bills & Payments on the home page.
- Select your bill/the bill for which you wish to make a payment, scroll down to Make a payment, and then follow the onscreen instructions.
How do I pay my Sky bill in New Zealand online?
Go to My Account and sign in. Scroll down to ‘Payment Options’ under the ‘Bills & Payment’ page. You’ll be directed through the automatic setup procedure if you choose ‘Add Direct Debit’ or ‘Add Credit Card.’
How can I get in touch with someone at Sky?
If you’re unsure, an excellent Sky TV contact number is 0333 7591 018, which is available from 8.30 a.m. to 11.30 p.m. every day. Furthermore, if you require a more specialized number, 0333 759 0697 is frequently used as a Sky TV contact number and operates during the same hours as the regular one.
Is it possible for me to pay someone else’s phone bill?
A payment to any account can be made by anyone. Call in and tell a representative that you’d like to pay a bill that isn’t yours and provide a phone number from your friend’s account.
What is the best way for me to pay my bills online?
When you pay your bills online through your bank, it becomes more of a one-stop shop. To get started, follow these steps:
- If you don’t already have one, set up an account on your bank’s website or app.
- After logging in, seek for a “bill pay” link and establish profiles for each of the firms you want to pay (known as “payees”). It will require you to enter information such as the company’s name and your account number.
- Enter the amount you want to pay the firm and the date you want to pay them. Keep in mind that bank payments sometimes take a few days to process, so send them out ahead of the bill’s due date.
To use a bank’s bill pay service, you usually need to have a checking account with them. Most banks, particularly the larger ones, offer free basic bill payment, but there may be a fee if you make more than a certain number of payments per month or if you want to use specific features like accessing transactions from financial software. Carefully read the terms and conditions.
It’s more convenient to have your bank pay your bills because you don’t have to deal with different payees and payee websites. But, especially if you set up regular payments, be sure you have enough money in your account to handle those obligations each month.