How To Pay My Charlotte Water Bill?

Phone or Computer Payments

How can I get started with a water service in Charlotte, North Carolina?

Call 311 or 704-432-2854 (ask for “New Tap Request”), or 311 or 704-336-7600 (ask for “New Tap Request”). Customer Service can be reached via email or in person at 5100 Brookshire Boulevard, Charlotte, NC 28216. Staff is accessible Monday through Friday from 8 a.m. to 5 p.m. at the counter to the right of the lobby.

Is Charlotte Water going to turn off the water?

There are no disconnects. We’re keeping the practice of not disconnecting clients with outstanding amounts in place for the time being. There are no late fees. On past due balances, we are waiving the 1.5 percent late fee.

What is the typical water bill in North Carolina?

Every year, Eskaf’s team examines rates from more than 500 water and wastewater companies in North Carolina, which serve more than 8 million people. Residents in North Carolina spend an average of $27 to $41 a month for 5,000 gallons of water, according to a 2018 report.

What is the minimum amount of money required to live in Charlotte?

In the cities studied in the United States, following the rule is challenging. The typical salary in the country’s 50 major cities is insufficient to afford a home in those places.

According to the data, homeowners in Charlotte need an income of $80,070 to follow the budgeting advise, while renters require $82,999. The reported local median income of $58,202 is far less than what is required to afford to buy or rent in the area.

See how that compares to the country’s most populous cities in this slideshow.

How can I get my utilities set up in Charlotte, North Carolina?

You can open a water utility account in Charlotte in a few different ways. To begin, dial 311 or (704) 336-7600 Monday through Friday from 7:00 a.m. to 7:00 p.m. and ask for “water move in” service. They will assist you in getting set up. When you call, you’ll need your Social Security number or your employer’s tax identification number.

You can travel to one of the following places to open your water account in person:

  • M-F 8:00am 5:00pm, Adam Service Center, 4150 Wilkinson Blvd, Charlotte, NC 28208
  • M-F 8:00am 5:00pm, Charlotte-Mecklenburg Government Center (CMGC), 600 East Fourth Street, Charlotte, NC 28202

If you want to open an account in person, you’ll need a Social Security number, an Employer Tax Identification Number, a driver’s license, or a government-issued ID.

You should receive service within 24 to 48 hours after contacting the City of Charlotte to start your water. For new service, there is a $43 fee.

Who provides water to Charlotte, North Carolina?

Charlotte Water serves just over 1 million people in Charlotte, North Carolina, as well as adjacent cities in Mecklenburg County.