Use the 15-digit customer-account number printed on your bill as the account number to be paid and City of Ottawa-Water as the payee to set up an online or telephone banking payment. If you are having problems locating the payee name, please contact your financial institution directly.
Please allow at least 3 business days for your financial institution to send payment to the City.
Most financial institutions have a payment processing cut-off time and do not process payments on weekends or holidays until the next business day. The date stamp used by your financial institution to timestamp your payment will be honored by the City of Ottawa.
If you pay using your bank, you’ll need to change your payment settings to reflect your new account number.
Online by Payment Card
Paymentus Corporation, the service provider, charges a service fee of 1.99 percent when paying online with a credit card or Interac Debit. Residents can pay water utility bills online with MasterCard, VISA, American Express (AMEX), Interac Online, Mastercard Debit and Visa Debit.
- Select your account under “Water Utility Bill” in My ServiceOttawa, then “Pay Bills” from the menu options, or;
Payments received by 10:00 p.m. will be credited the following business day to your water utility bill. Within two business days, payments made after 10:00 p.m. will be credited to your water utility account.
You’ll get an on-screen confirmation number and an email receipt with details about the service from Paymentus Corporation, a third-party source.
Pre-Authorized Debit (PAD) Plan
Before you can enroll in the plan, you must pay your existing account in full, and the amount owing on your bill will be processed on the due date.
Log into My ServiceOttawa and go to your registered water utility account to enroll (if you have not yet registered your water billing account, follow these instructions). Follow the on-screen directions after selecting the blue menu item marked “Pre-authorized debit.” You can create a My ServiceOttawa account if you don’t already have one.
Each year, authorization is not necessary. Customers on the PAD Plan who have missed more than three payments in a 12-month period will be dropped from the program.
It is not possible to transfer your pre-authorized debit (PAD) plan. A new application form must be filled out.
In-person
Payments are only accepted in person by appointment. To schedule an appointment, please choose a location:
580 Terry Fox Drive, Kanata Client Service Centre (open Tuesday, Wednesday and Thursdays only)
255 Centrum Boulevard, Orleans Client Service Centre (open Tuesday, Wednesday and Thursdays only)
Cash, Interac, checks, and money orders will be accepted as forms of payment.
Drop-boxes
Drop a check in one of the safe payment drop-boxes outside the main entrances of the following establishments:
Please bring your water bill, as well as cheques or money orders payable to the City of Ottawa, with your customer account number written on the front or the bill stub included with payment.
By Mail
Include your water utility bill stub, and give enough time between your postal date and the payment due date for the payment to be completed on time. On the payment stub, do not fold, staple, or stamp. Make checks or money orders payable to the City of Ottawa and include the bill stub or put your customer account number on the front.
The number of payments received by mail is quite low and continues to diminish. Due to the exorbitant expense of the technology required to handle such payments, the City decided in 2012 to contract the processing to a banking institution with a Toronto branch.
In Ottawa, how can I set up a water bill?
- Enter or confirm your personal information, and check the box to agree to the water and sewer service sharing your information.
- Select the next step after entering the amount due from the previous bill ($) without the dollar sign ($).
- Verify that the account information is correct, then click Finish Registration. Check no and select complete registration to return to the previous screen and re-enter the information if the account information is incorrect.
- Repeat steps 610 to create a new water and sewer account. Your permission will be requested only once.
How can I get a copy of my water bill?
You can also check the amount of your water bill and the status of your water bill on the website of your water supply board. The stages may differ from one water supply board to the next, but they will all be identical to the ones listed below-
You may be required to check in to the portal using your credentials during this procedure. If you have not registered on the website, you may need to register first and then log in to view the water bill.
In Ottawa, how often do you get a water bill?
Over 250,000 water accounts are managed by the City’s water billing department. Radio frequency (RF) transmitters on the exterior of each home, business, and facility inside municipal boundaries collect water meter reading information. This data is sent via our RF network and used to generate bills, ensuring that you are only charged for the water you actually consume.
Most residential properties receive water utility bills every two months, but bigger clients receive invoices every month.
In Ontario, how do you pay for water?
On weekdays, online card payments made through Paymentus do not have a cut-off time until 10 p.m. This means that payments made via Paymentus before 10 p.m. on a due day should be shown as timely payments.
Payments made via your financial institution online, via phone, or in person that are finished before your bank’s cut-off time if it is before your due date will be shown as payments done on time. To find out when your banking institution’s cut-off time is, contact them.
I want a payment receipt:
When you pay in person at one of our Client Service Centres, you will receive a paper receipt, and when you pay online with a credit card, you will receive an electronic confirmation.
I have no computer:
You can pay in person or by telebanking at your financial institution, through our PAD plan, in person at a Client Service Center, or by mail.
If you prefer, you can pay your water utility bill online with your credit card, Interac Online, or Debit card from any publicly accessible computer with internet access. It is necessary to provide a valid email address.
What is the best way to get in touch with the City of Ottawa?
The City of Ottawa is pleased to announce that the Canada Video Relay Service (VRS) is now accessible for residents who choose to use their service to call 613-580-2400 to reach our general phone line.
Canada VRS is a service that allows Deaf, hard of hearing, and speech-impaired Canadians to make phone calls using internet and cellphone technology. Callers who use VRS are connected to a sign language interpreter who provides real-time phone interpretation. When calling the City, callers can use their first language, American Sign Language (ASL) or Langue des signes qubcoise (LSQ), to ask inquiries and make requests.
How do I add the word “water” to my name?
What is the best way for me to rename the water bill? If you are the property owner and want to establish water service in your name, you must fill out and sign a service application. You must also present proof of ownership as part of the service application.
What is the best way to check my water bill over the phone?
1. On your phone, dial *888#.
2. You’ll be sent to a window with seven alternatives.
3. In the dialogue window, type ‘2’ to query your bill.
It’s that easy, and you can then move on to any of the other seven tasks available.
If your water supplier is Nairobi City Water and Sewerage Company, you can pay your water bill with M-PESA as follows:
1. From your M-PESA menu, select Pay Bill.
2. Next, type in NWC12345 as the bill account number; the final five digits are your unique NCWSC meter number.
3. Enter the amount you want to pay next.
4. Enter your M-PESA PIN here.
5. Verify that the information is correct and click OK.
6. You will receive a confirmation message from M-PESA confirming the payment after a few minutes.
7. For Airtel users, substitute ‘Nairobi Water’ for the Business No.
The procedure for paying your water bill with M-PESA or Airtel Money is the same if you live outside of the capital city.
1. Mombasa Water Supply and Sanitation Pay bill number: 895 500
2. Pay bill number: 517 000 Kisumu Water Company
3. 111 444 is the bill number for Nakuru Water Pay.
4. 511 000 is the bill number for Eldoret Water Pay.
901 325 is the bill number for Nithi Water and Sanitation.
885 100 is the bill number for Kiambu Water Pay.
Number of Garissa Water Pay Bill: 880 600
Pay bill number: 363 100 Mavoko Water and Sewerage Company
If you have any questions, you can contact NWSC directly through their official Twitter profile or Facebook page. On social media platforms, responses are frequently given quickly.
What is the procedure for checking my water bill by SMS?
Customers with restricted or no internet access can subscribe to get monthly bill alerts through SMS by signing up for an SMS subscription “Water Bill.” By texting MayniladONCANAccount Name to 09191626000, they can do so.
Customers can also enroll in a guided enrollment program “Call Maynilad’s Hotline 1626 or send a private message to Maynilad’s Facebook page or Twitter account to inquire about “My Water Bill.” They only need to provide an email address and/or a mobile phone number, and Maynilad’s customer service representatives will take care of the rest.
Customers who have not yet signed up for Maynilad’s “My Water Bill” service can use the company’s freshly extended “Bill on Demand SMS Bill Facility.” Customers who want to know their current bill right away can submit it to 0919-1626-000 by typing MayniladBILLCONTRACT ACCOUNT NUMBER on their cellphones. There is no need to register. Maynilad temporarily paused meter reading and on-site billing activities following the adoption of the ECQ in order to protect the safety of its customers and service providers and prevent the spread of COVID-19. Water bills are now being calculated based on the average consumption of the previous three months, as permitted by the MWSS Regulatory Office (per MWSS RO-OPP-052-03). Corrections will only be added to future bills once the company is able to re-deploy its service providers to do actual meter readings.
Check Bill by SMS
Send a text message to 20557 with your Nairobi Water account number to check your water bill by SMS.
This technology is difficult to use and may cost more than standard SMS rates.
Check Water Bill Online
- If you have a registered email and password, enter them; otherwise, click Register.
- Open your email inbox and look for the Nairobi Water and Sewerage Company’s message.
- Copy the verification OTP code and paste it into the OTP Prompt, then confirm the OTP.