Learn how you might get help paying for your landline or cell phone service.
What help is available to pay for phone service?
The Lifeline program is supervised by the Federal Communications Commission (FCC). It assists low-income people and families in obtaining a discounted landline or cell phone service. A free phone is also available to some persons.
Am I eligible for the Lifeline program?
If you or your family meets one of the following criteria, you may be eligible for this program:
- Have a household income of 135 percent or less of the federal poverty level
- Participate in a government-sponsored program, such as:
- Getting a Head Start (if you meet income eligibility criteria)
- Assistance for Public Housing from the Federal Government (Section 8)
- Social Security Income (SSI) (SSI)
- Supplemental Nutrition Program (SNP) (food stamps or SNAP)
- If you live on tribal land, you may be eligible for some tribe programs.
- Get a pension from the federal government if you’re a veteran.
How do I apply for Lifeline?
Look for a Lifeline provider in your area. You must apply through a local company that is a participant.
- Request a Lifeline application from the company. You will be required to provide the following information:
- Name (first and last)
- Your Social Security number’s last four digits (or tribal identification number)
- You must additionally display at least one of the following items:
- Unused identification, such as a driver’s license
- Return from the previous year
- Card of Social Security
- Other documents that might be used to confirm your identity
- You must demonstrate your eligibility by:
- By displaying a pay stub or tax return to demonstrate that your income is at or below 135 percent of the federal poverty level, or by
- displaying a card or award letter proving your or your family’s participation in one of the following federal programs:
- Other programs that qualify
Who do I contact for extra help with Lifeline?
It is the responsibility of your local phone carrier to assist you in applying for Lifeline. They can also assist you with any problems you’re having with your Lifeline service. Look up your company’s contact information and call them.
Contact the Lifeline Support Center if you require additional assistance or if your company fails to respond.
They are able to:
- Look for businesses that provide Lifeline-supported services.
- Look up the name of the company you’re working with.
- If your company refuses to assist you or is unresponsive, seek assistance.
- Answer questions concerning the program’s operation.
They are unable to:
- Assist you in submitting an application for Lifeline.
- Take care of your bill.
- Replace any handsets that have been lost or broken.
- Assist you in obtaining particular details regarding your service plan.
Is there anything else I need to know about the Lifeline program?
- You must recertify every year to keep your Lifeline service active.
- Contact your local government or a state social service organization if you can’t afford a phone. Local and state governments can assist you in locating a cell phone donation program in your area.
How will I be able to pay my phone bill if I don’t have any money?
When you can’t pay your bills because you don’t have enough money, the majority of phone companies are ready to charge you late fees rather than switch off your service.
This is accomplished by devising a payment plan that is acceptable to both sides. Subscribers will have an additional time limit to pay without their service being disrupted as a result of this.
So, as soon as you know you won’t be able to make a payment, contact your carrier and set up a payment plan.
How can I get assistance with my phone bill?
Many businesses provide payment plans and have teams of customer service representatives on hand to assist! If you’re having trouble paying your cell phone bill, contact your carrier to see if they can help. Be patient if you’re on hold because call volume will undoubtedly be high. Also, don’t be afraid to use online assistance options like chat, email, and mobile!
What happens if I don’t have enough money to pay my phone bill?
Your account will go into arrears if you do not pay your mobile phone contract. Your mobile provider may disconnect your phone, preventing you from making or receiving calls. Your account will default and the contract will be revoked if you do not take action to resolve the debt.
Will the government cover the cost of my cellphone?
If your household income is at or below 135 percent of the Federal Poverty Guidelines, or if you or your qualifying dependent(s) are currently enrolled in any of the following programs, you may be eligible for Lifeline: Food Stamps, Supplemental Security Income (SSI), or the Supplemental Nutrition Assistance Program (SNAP). Medicaid.
What if I am unable to pay my AT&T phone bill?
I completely understand the necessity to rearrange some things. If you need to establish a payment arrangement, we would gladly accommodate you. I’d be delighted to show you how!
For each AT&T bill you want to pay late, follow these steps:
- Select myAT&T > Billing, Usage, Payments > Make A Payment at the top of the screen.
- Fill out the form completely.
- Decide on a payment date. Please keep in mind that the calendar only shows dates that are available to you based on your eligibility.
- Choose a method of payment. Any of the options given are available to you.
- Review your payment information, then click Submit to finish your late payment.
- If you don’t pay by the due date, your service may be suspended immediately, and you may be charged a reconnection or restoral fee.
- Some payment options may be unavailable depending on your payment history. If you choose one of the payment methods under Payment arrangement choices, you agree to pay using that method on the specified date.
Will T-Mobile grant you a reprieve?
Is it true that I am eligible? Postpaid customers who require additional time to pay their bill might use this service. If your account is less than 30 days past due, you may be compelled to pay a portion of your past due balance. If your account is 31 days or more past due, you may be required to pay a portion of your past due balance.
What is the procedure for paying someone else’s AT&T bill?
- Call 800.901.9878 for more information.
- Enter the AT&T PREPAID customer’s 10-digit wireless phone number to receive the reward.
- Select Balance & Payments from the drop-down menu.
- To make a payment, simply follow the steps.
In Florida, where can I receive help paying my electric bill?
800-226-4024. Gulf Power – Through its Project Share program, Gulf Power provides crisis and emergency assistance to customers who are having difficulty paying their energy bills. In addition, emergency aid can be used to cover the costs of air conditioning and heating repairs, as well as other energy-related expenses.
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