Phone: 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); ASL: 1-844-432-2275. Mail (please include your name, address, and contact information, as well as as much information as possible regarding your complaint):
What is the procedure for filing a formal complaint with the FCC?
Go to consumercomplaints.fcc.gov and click on one of the six category links under File a Complaint to file a consumer complaint about the problem you’re having (TV, phone, Internet, radio, emergency communications, access for people with disabilities).
What is the best way to contact the FCC?
Consumer complaints can be filed through the FCC’s Consumer Complaint Center, which educates customers about communications issues and assists them through the complaint process at https://consumercomplaints.fcc.gov.
What precisely does the FCC do?
In all 50 states, the District of Columbia, and US territories, the Federal Communications Commission governs interstate and international radio, television, wire, satellite, and cable communications.
How can I write a complaint letter?
Avoid writing a letter that is angry, sarcastic, or threatening. Although the person reading it is unlikely to have caused the problem, he or she may be extremely helpful in fixing it.
- If the material helps clarify why you’re writing to the company, give a brief history of your efforts to remedy the situation.
- Declare your preferred option, such as a refund, repair, exchange, or shop credit. Alternatively, you could request that the corporation come up with a solution.
- If you’re enclosing any documents, make a list of them. It’s important to remember that you should only transmit copies of your documents, not originals.
- Indicate how long you’ll be waiting for a reply. Allow enough time for the company to respond.
- Tell them what you’re going to do next, such as reporting it to the BBB or your state’s attorney general or consumer protection office.
- Send your letter certified mail with a return receipt. You should keep a copy for yourself.
- Before you hit “submit,” print the screen or take a screenshot if you’re filing your complaint online.
What is the best way to compose a complaint email?
The methods for writing an email complaint vary slightly depending on the situation, but they are similar in most cases. Here are some guidelines for writing a successful complaint email:
Identify and label the addressee
Determine who needs to receive your email before you start writing it. Having a specific contact is ideal because it increases the chances of receiving a response. Determine which department you want to target if you don’t have a specific person in mind. In most sectors, this is often a customer service department, however it depends on the situation and which department you believe would be most relevant to the problem. You might contact the company’s tech assistance if you bought new modems for the office and they don’t work.
Do FCC complaints have any effect?
Although the FCC is unable to address all individual complaints, we can provide you with information about your options. The information we gather from complaints helps us maintain tabs on what customers are going through, may lead to investigations, and acts as a deterrent to the businesses we regulate.
Is it effective to file a complaint with the FTC?
Listed below are a number of federal agencies that collect consumer complaints and utilize them to keep track of the industries they oversee.
Keep in mind, however, that just a few of these authorities most notably the Consumer Financial Protection Bureau and the Federal Trade Commission force a company to react to your complaint. The list below does not include every government agency that collects complaints. If you don’t see an agency that appears to accept your type of complaint, look over the Consumer Action Handbook (above) for further information on how to file a complaint.
Consumers can register complaints or tips with the Commodity Futures Trading Commission (CFTC) in a variety of ways. Its reparations program provides a low-cost, unbiased, and expeditious platform for consumers to file complaints against futures industry experts for suspected Commodity Exchange Act violations (CEA). The CFTC’s Division of Enforcement investigates and prosecutes potential CEA violations, and its Whistleblower program pays qualifying whistleblowers monetary rewards.
You can file a complaint with the Consumer Financial Protection Bureau (CFPB), and it will be forwarded to the company. Within 15 days, the corporation must react to you and the Bureau. You’ll be able to track the progress of your complaint as well.
You can tell your tale if you don’t wish to file a complaint. This, according to the CFPB, informs how it works to safeguard consumers and promote a more equitable marketplace.
The Consumer Product Safety Commission (CPSC) built a database to assist customers in reporting dangerous products and researching product safety issues.
Unsafe product reports assist the Commission in protecting the public from unreasonably high risks of damage or death. While the CPSC’s staff cannot respond to each report individually, the database allows the agency to uncover product-hazard trends much more rapidly and efficiently.
You can file a complaint with the Department of Transportation (DOT) if you have any complaints about airline service that aren’t related to safety or security. All complaints are recorded in the Department of Transportation’s computerized aviation industry monitoring system, and the company in question is identified in the monthly Air Travel Consumer Report. Consumers and air travel firms can compare complaint records of particular airlines and tour operators thanks to this report, which is supplied to the industry and made available to the news media and the general public.
The Federal Communications Commission (FCC) is in charge of a variety of telecommunications service and billing matters. You will be given a tracking number after you file a complaint, which you may use to track its progress. The FCC forwards your complaint to the service provider after gathering all required information, and the provider is required to reply to the complaint in writing within 30 days, with you copied on the answer. Not all complaints are actionable or constitute a regulation violation, according to the FCC.
A complaint to the Federal Trade Commission (FTC) can be made about a variety of concerns. The FTC is unable to resolve individual complaints, but it can provide guidance on how to proceed.
According to the FTC, complaints can assist it and its law enforcement partners in detecting fraud and abuse tendencies, which can lead to investigations and the abolition of unfair business practices. Many local, state, federal, and international law enforcement authorities use its secure online database to store complaints.
You can file a complaint against a product regulated by the Food and Drug Administration (FDA). Timely reporting enables the agency to act quickly. Each report is evaluated by the FDA to establish the severity of the problem and, if necessary, additional information may be requested.
You can also reach out to the FDA Consumer Complaint Coordinator in your state by clicking here. It’s worth noting that the same Coordinator may be appointed to multiple states.
You can make a complaint with the National Highway Traffic Safety Administration (NHTSA) at its website safercar.gov if you believe your vehicle, tires, equipment, or car seats are unsafe. The complaint will be sent to the Office of Defects Investigation, and while an investigator may or may not contact you, all reports are evaluated and assessed for possible problem trends.
You can submit tips or complaints to the Securities and Exchange Commission if you have a complaint or would like to give information about fraud or wrongdoing involving potential violations of securities laws (SEC). The Division of Enforcement examines information and tips relating to potential violations of federal securities laws. The Securities and Exchange Commission (SEC) conducts investigations in a private manner.