We take the privacy of our customers’ data very seriously, thus the person whose name is currently on the bill will have to request this change.
How we’ll deal with your complaint
If we are unable to remedy the problem immediately, we will let you know how long it will take and when we will contact you again.
We may need to share your information with colleagues or contractors that work for us. Find out more about how we use and safeguard your personal information.
We’re pleased to speak with someone you designate to act on your behalf all we ask is that you grant us permission to share your personal information with them. We’ll gladly communicate with your solicitor or land agent, but we can’t be held liable for any charges incurred.
We collect wastewater charges on behalf of another company in some places. Your bill will include their name. You’ll need to contact them if you have an issue with your wastewater service.
Writing to us
Please provide your name, address, phone number, and the best times to contact you so that we can respond as soon as possible. Please include your account number if you’re contacting us regarding your account.
After receiving your written complaint, we will respond within 10 working days. We may contact you via phone, but if we are unable to do so, we will write to you.
We may take longer to resolve your complaint in some cases, but we’ll always work with you to fix it within eight weeks – if there’s a delay, we’ll let you know why, when it’ll be resolved, and when we’ll contact you again.
How can I alter my name on my power bill in the United Kingdom?
Correcting the name on your account is a reasonably simple process if you only need to update the name or title on your utility invoices, but the payment information remain the same. The simplest approach to do this is through your supplier’s website’s customer interface. Although different websites have slightly different user interfaces, the following steps should be followed:
- Re-access your account and repeat the second and third steps to ensure your name has been altered.
How do I change my bank account details?
Alternatively, you might keep the name at the top of your statement the same but alter the account from which the bill is paid. You may want to modify your utility accounts so that your bank information are used for payment if your spouse is wounded, unwell, or unable to work. The bill’s name, however, stays the same.
If you don’t want to change your name on your utility bills online, you can call your supplier and request that they correct your information for you. If you have an online-only energy tariff, however, you may not be able to do so.
Getting consent for changes on the account
Your energy provider may ask the current account holder, the new account holder / payer, or both for permission. They may make this request orally (in which case you can simply give consent over the phone). If the supplier asks a letter of authority, you can either send it in the mail or scan it and send it electronically.
Can you have 2 names on a utility bill?
If you’ve just moved in with a partner, married, or taken on a new housemate, you should update your utility bills and account to include their name. Although you may not be able to accomplish this online, it is quite simple to do. In most circumstances, calling, writing, or emailing your energy provider to add a new name to your utility account is the only option to do so. You should be able to resolve this with the help of a customer support professional.
It’s worth noting, though, that when a new name is added to your utility bill, that individual now shares responsibility for the payments, as well as the potential consequences if they aren’t paid on time. They also have an effect on both partners’ credit scores.
Is it possible to have joint electric bills?
Putting two names on a utility bill is not difficult once both parties agree to share responsibilityit usually simply takes both parties to inform the energy company over the phone or in person.
Is it possible for me to be held liable for a utility bill that is not in my name in the United Kingdom?
Normally, no. Landlords are not accountable for unpaid bills left over by renters as long as the bill is in the tenant’s name and it is indicated in the leasing agreement that tenants are responsible for utilities.
However, if you find yourself in this difficult situation as a landlord, there are several precautions you should take to protect yourself.
- When a new tenant moves in, always notify the local government. You will need to submit the names of the new tenants as well as the old tenants’ contact information so that they can contact you if necessary.
- Notify the property’s energy suppliers of any tenancy changes (this includes gas, electricity and water)
- Encourage new renters to update their utility invoices with their new names as soon as feasible.
- Keep a record of the meter readings at the beginning and conclusion of each tenancy for the utility companies.
- Make sure your leasing agreement expressly indicates that the tenant is responsible for utility bills.
- Keep a signed copy of the tenancy agreement somewhere safe and easy to find.
I’m struggling to pay my bills, can you help me?
If you’re having trouble paying your expenses, you should seek help as soon as possible. SHINE, a free energy advice service and fuel poverty referral network for Londoners, is one of our partners. SHINE London can assist you in lowering your energy expenses, as well as evaluating the needs of disadvantaged tenants and refer them to the Thames Water discount scheme. To learn more, go to their website, send them an email, or phone them at 0300 555 0195.
Citizens Help Islington can provide you with free, confidential, and impartial advice on bills, rent, and mortgage payments. You can reach them by calling their free advice line at 0808 278 7836 between 10 a.m. and 4 p.m., Monday through Friday.
How can I get in touch?
Contact Thames Water by free phone 0800 009 4238, Mon-Fri 8am-8pm, Sat 8am-1pm, or visit their website for information on how to pay your account, have a water meter installed, and discover whether you are eligible for any aid through the Water Help scheme for low-income homes.
If you have any further questions, please call our Home and Communities team on 020 7527 5300.
What is the monthly cost of Thames Water?
As a result, putting an average price based on rooms is very difficult, but we may use one example, Thames Water (Opens in a new window) – 2020/21, to get a sense of prices. 417.07 or 34.75 per month for five or more.
Before contacting them make sure to:
- View all of the details on how to close your account. (For example, if you’re moving, find out if Thames Water serves the area you’re moving to.)