PGW makes it simple to manage your natural gas account online at any time and from any location with an internet connection.
Go green by opting for paperless statements and reap the following benefits:
- Increased safety. Paper statements reduce the risk of fraud and identity theft.
- There will be less clutter. You’ll have fewer documents to destroy and less mail to sort through.
- Access and storage are simplified. They’re simple to download and save to your computer, and if you prefer paper statements, you can still do so because online statements are print-friendly.
Is it possible to pay PGW with a credit card?
PG&E has teamed up with an independent payment provider to give you the choice of paying with a credit card or an electronic check. An independent payment provider charges the convenience fee. Energy companies, including PG&E, are not allowed to pass on these expenses to all customers under California Assembly Bill 746 (AB 746, enacted in 2005). The convenience fee will only be charged to customers who opt to use this service.
You don’t want to pay a price for convenience? Log in with your username and password to make a one-time payment or set up recurring payments from your bank or savings account for free!
Is there an app for PGW?
PGW doxo is a secure all-in-one service that allows you to arrange all of your provider accounts in a single app and send payments to thousands of billers.
In Philadelphia, how do I pay for gas?
Call (215) 235-1000 for more information. Paying your bill over the phone is a convenient option. Our automatic system accepts checks or credit/debit cards 24 hours a day. Please be prepared with your account number.
What is the best way for me to pay for gas and electricity?
You can pay your electricity and gas bills in many ways:
- Paying with our mobile app or online.
- Using our toll-free payment line.
- Pay as you go is a smart option.
- Paying through a bank transfer or from another country.
Is there a difference between Peco and PGW?
A little background: Most people believe that utility companies are privately owned. One example is PECO (Philadelphia Electric Company). After you’ve used their electricity, pay your bill. You are solely responsible for paying the bill, regardless of whether you are a property owner, landlord, or tenant. If you do not pay, PECO will be able to bring a claim against you in court and obtain a monetary judgment in their favor. This judgment award follows you wherever you go and will be held against you personally until it is paid. Government-owned utilities, such as Philadelphia Gas Works, compete with privately-owned utilities like PECO (PGW). Unpaid bills result in a monetary award in the utility’s favor; however, government-owned entities receive a municipal lien against the property rather than a judgment against the person. Municipal liens are attached to the property and must be paid in full to be removed from the court records.
PGW’s power to levy liens against landlord properties owing to delinquent TENANT accounts was clarified in 2005 by the Responsible Utility Consumer Protection Act. PGW implemented the Landlord Cooperation Program (‘LCP’) in an attempt to be fair to landlords, which stated that landlord (residential) properties could not be liens due to delinquent tenant accounts if the landlord cooperated with PGW by providing access to tenant meters and any other information PGW deemed necessary. This left commercial property owners, as well as individuals who were considered to be ‘uncooperative,’ responsible for any and all outstanding tenant accounts, even if the renter had long since left.
A group of landlords sued in 2014, claiming that PGW’s approach of notifying landlords of unpaid tenant accounts did not give them with enough and timely notice. Because the renter was rarely still alive by the time the landlords learned of the arrears and municipal liens, it was too late to pursue the tenant for payment. When commercial or reluctant landlords tried to sell or refinance their properties, they were required to pay substantial municipal debts.
Judge J. Curtis Joyner agreed with the landlords, ruling in their favor and granted a permanent injunction prohibiting the City and PGW from filing liens against landlord properties for unpaid tenant accounts. In addition, the City was compelled to vacate (i.e. ‘wipe away’) any liens issued against registered rental units since 2009. The court did not rule on the City’s and PGW’s legal right to file a municipal lien; rather, it criticized their technique. The door was left open for the City and PGW to implement a new collection procedure in which landlords are given fair, proper, and timely notice of delinquent tenant bills prior to the filing of any municipal liens against the property.
What’s the deal with my PGW bill being so high?
The package also contains a far lesser increase in the monthly fixed customer charge than PGW had requested. Over the next year, the fixed rate will rise by 8.4 percent, from $13.75 to $14.90 per month; PGW had requested a 40 percent increase to $19.25 per month. (Like most utilities, PGW makes money from clients by charging them a fixed monthly fee regardless of how much gas they use, as well as a rate based on how much gas they use.)
Despite falling energy prices over the previous decade, the PUC has authorized gas and electric utilities to raise rates to pay the expense of repairing outdated infrastructure. PGW’s rates are higher than those of other Pennsylvania gas providers because it has a big number of aging gas mains, as well as high social costs associated with a large low-income population as an urban utility.
PGW, the PUC’s independent Bureau of Investigation and Enforcement, the Pennsylvania Office of Consumer Advocate, the Commonwealth’s Office of Small Business Advocate, and the Philadelphia Industrial and Commercial Gas Users Group negotiated the agreement.
The Pennsylvania Clean Air Council and the Sierra Club had petitioned the PUC to compel the city-owned utility to submit a plan “Before authorizing a rate rise, the company must develop a climate business strategy to minimize greenhouse gas emissions. Environmentalists argued that allowing the PGW to spend money on infrastructure upgrades is hazardous since those fossil-fuel investments will be worthless in a climate-constrained future.
The commission sidestepped the issue, agreeing with PGW that the agency lacks the legal authority to compel a utility to submit a climate plan that would be used to set its rates. “The panel stated, “We simply think that imposing a climate business plan is beyond our core jurisdiction at this time.”
Though the environmentalists’ creative initiative failed, it signals a new front in a growing pressure campaign to persuade government institutions to address climate challenges.
Is it true that PGW installs heaters?
Residential clients with natural gas home heaters, gas water heaters, gas dryers, and/or split system electric central air conditioners with gas heating are eligible for PGW’s Parts and Labor Plan. Customers are covered for parts and labor costs related to the repair or replacement of defective or worn parts as a result of regular use of covered equipment under each plan.
Call PGW at 2152352050 between 8 a.m. and 6 p.m., Monday through Friday, to make a maintenance appointment with a PGW technician if something goes wrong with a covered appliance.
How often will I get a gas bill?
- Every month, before payment is due, customers will receive a paper bill in the mail.
- When payment is due, E-bill customers will receive an email reminder with a payment link to our website instead of a paper bill.
- When your gas bill has been successfully debited from your specified account, you will receive an email notification each month.
Is there more than one way I can pay my bill?
Yes. Payments can be made by mail, phone, online (as a one-time online payment if you don’t have an account), or in person at one of our Customer Service Centers or Alternative Payment Centers. Visit Ways to Pay if you’re a residential customer. Visit Manage My Business Account if you’re a business customer.
Are there low-income or assistance programs available through PGW?
Yes. For consumers in tough or unique circumstances, we provide the Customer Responsibility Program (CRP) and the Customer Assistance Referral Evaluation Program (CARES). PGW can also supply low-income consumers with a list of federal and private grants. Visit Assistance Programs & Grants for additional information.
Does PGW offer an installment billing plan?
Yes. Budget Billing is a service provided by PGW that allows residential customers to divide their gas payments into 12 equal installments over the course of the year. Customers who have fallen behind on their bills or are experiencing a power outage can also make payment arrangements with us. Visit Assistance Programs & Grants for additional information.
What if I want to dispute my bill?
For residential customers, call (215) 235-1000; for business customers, call (215) 235-7077; or visit one of our Customer Service Centers.
Can I get an insurance plan for my gas appliances?
Yes. Through our Parts & Labor Plan, PGW offers a choice of service packages. Enrollment in these programs starts on November 1st of each year and lasts through May 31st of the following year. Visit Parts & Labor Plan for additional information.
What if I can’t pay my bill on time?
If you’re having difficulties paying your gas bill, PGW can help you get back on track with the assistance program that’s right for your situation. Visit Assistance Programs & Grants to learn more about our programs.
Can I check my PGW account online?
Yes. Customers who have signed up for a free online account with PGW can access their bills online. Visit Pay My Bill to sign up for this simple service, or to view your bills if you’ve already signed up.
Can I pay my bill online?
Yes. You can pay your bill online using a checking account or a VISA, MasterCard, Discover, or debit card if you have an online account. You can make a one-time payment with a check or credit card even if you don’t have an online account. It’s possible that a third-party processing fee will be charged.
You can also sign up for our E-bill service, which will send you an email when your PGW bill is due, along with a link and instructions for paying online.
If you’re a PGW residential customer, you can also join up for our free Autopay program, which will automatically take your monthly payments from the bank account you specify on your bill due date each month. Note that Autopay enrollment can take up to two billing cycles to activate, so you should continue paying your account as usual until an Autopay message appears on your PGW bill’s pay stub.
Can I sign up to have my bill automatically deducted from my bank account?
If you’re a residential customer, yes. Visit Manage My Account or sign up for Pay My Bill for additional details.