Remove the coax cable from the filter’s threaded port. If necessary, unscrew the nut that secures the cable to the filter with a tool. Remove both cables if the filter is spliced between two sections of cable.
To reestablish cable connection, thread the coax cable into the port on your television or converter. Thread a male/male or female/female adaptor between the two pieces of coax cable to connect the cables together if the filter is spliced.
Locate the coax cable that connects to your digital converter’s “Television In” or “Cable In” port on the back. Locate the “Cable In port on the back of your television if you do not have a digital converter.”
Continue along the cord until you reach the filter. Many filters are installed between the television’s or converter box’s port and the coax connection. Others make a splice between two cables that are connected. The filter will be in the shape of a small box and will be chrome, black, or gold in color.
What exactly is a cable line filter?
MoCA filters, also known as MoCA immunity filters or MoCA PoE (Point of Entrance) filters, are installed ahead of the MoCA device at the “point of entry.” They’re little gadgets that attach to the coax wire using screws. The goal is to safeguard and filter any signal coming from nearby DOCSIS connections. For instance, within an apartment complex or a nearby home.
A MoCA filter is already included into some cable modems. This is useful for preventing your MoCA network from overlapping with your neighbor’s. A MoCA filter should be installed on your line or built-in to your cable modem if it was properly installed by your Cable Internet provider. If you bought your own cable modem, though, you’ll almost certainly need a MoCA filter.
Comcast installed a filter on my line for what reason?
I’ve always been a satisfied Comcast subscriber. Simply put, I don’t require much assistance; as long as my home has an Internet signal, I can typically do the rest. So I just pay my bill, get speedy Internet, and everything is fine. Until a few days ago, that is.
Service cut, and the first round of apologies
I discovered I had no Internet or TV signal on April 21st, early in the morning. I figured there was some sort of temporary outage in the neighborhood because this wasn’t the first time this has happened. I called Comcast since there was still no signal late in the afternoon.
After apologizing for the “inconvenience,” the first guy I spoke with said he detected “signal leakage” on my line and that he spotted a “special order” on my account, but wouldn’t say what it meant. He apologised for not being able to fix what was wrong and referred me to someone who would “certainly fix the problem” after putting me on hold numerous times. The second person turned out to be a sales representative who was even more remorseful and offered to put me in touch with the appropriate person who could help me.
Each time I was connected to a new rep, I had to go through the procedure of telling them why I was calling, my name, validating my home address, and giving them the last four digits of my social security number. With the third person, the same thing happened. He told me that he’d schedule a home visit and that I would need to be home for the technician to arrive on the April 22 “between noon and 2pm”. I accepted and requested for a confirmation email, which he promised would arrive in five minutes. Finally, he apologized once more. “Sir, the first person you spoke with should have immediately arranged the visit. I’m not sure why he didn’t do it “he stated I asked why, too, because it would have saved me from having to talk on the phone for more than half an hour. But things happen.
I immediately informed my office that I would need to be at home the next day to await the cable installer. It was a cliche, to say the least.
A day wasted, more apologies
I checked my phone the next morning and couldn’t see the confirmation email. So I called Comcast again to double-check that someone would be arriving. After going through the same process again, the representative apologized and informed me that there was no appointment planned for that day at my address. There was one for the next day, though, and it wasn’t from noon to 2 p.m., but from 2 to 4 p.m. After nearly an hour on the phone, I was promised that a local dispatcher will call me in half an hour, implying that someone would really be able to go to my house that day.
I hung up to wait, and shortly after, I received an email from Comcast confirming a service appointment for Wednesday, March 23rd, between 2 and 4 p.m. I waited nevertheless, but no contact from a Comcast dispatcher came during the day. At 6:20 p.m., I received an automated “courtesy” call from Comcast confirming the appointment for Wednesday, April 23, with a “guaranteed arrival time between 2 and 4 p.m.”
Guaranteed arrival time passes, still more apologies
When the 23rd rolled around, there had been no follow-up or email from Comcast, so I went home early at 1:30pm anyhow. After all, it was a given. By 4 p.m., no one had arrived. At 4:04 p.m., I received a call from Tony Medico, a local Comcast supervisor. Tony apologized for the technician’s tardiness (he literally began every sentence with “I’m sorry”) “I apologize, sir…” until I interrupted him) and told me that their tech would arrive “if not by 5 o’clock, then by 5:05 o’clock, sir.” Basically, we’ll finish it today.”
After an hour, a Comcast truck pulled up to the curb in front of my house at around 5 p.m. The technician, who went by the name of George, got right to work. Inside my house, he fixed some wires and uninstalled a few splitters. Finally, he scaled the pole outside and removed a filter, restoring the signal.
Apologies not accepted
Comcast had discovered signal leakage inside my home, which was caused by unused, open cable plugs, as it turned out. They sent someone out to install a filter on the pole outside to prevent the problem from interfering with their system, but this filter effectively turned off my service. This explained my account’s “special order.” However, I was completely unaware of this.
Things would have been much easier if the person who installed the filter had left a message describing the situation in my mailbox. I would have saved many hours on the phone, a day and a half of missed productivity, and a lot of irritation. Comcast, on the other hand, would have had nothing to apologize for. Indeed, if I had a $1 for every time I heard a Comcast representative apologize, I would have more than enough money to pay for a year’s worth of Comcast service!
So, Comcast, I appreciate your apologies, but I’m not interested in receiving them. I only need the service to function, and I’d rather not waste any time doing so. There were numerous things you could have simply done to avoid confusion throughout the entire encounter.
However, I’ll have to wait till something else happens before I can declare “apologies accepted.” For the time being, I’m simply glad I’m back online, and I hope this doesn’t happen to anyone else. Finally, I’d like to express my gratitude to George, the technician who handled the situation with care and professionalism. By the way, George was the only Comcast employee who didn’t apologize since he was too preoccupied with getting the job done.
What is the procedure for removing a coaxial compression connector?
How to Disconnect Coaxial Cable Connectors
- Locate the connector nut on the coaxial cable that you want to disconnect.
- Remove the coaxial cable from any equipment to which it is connected.
- Remove the coaxial cable from the apparatus in a straight line.
- Straighten out the cable in front of you.
On television, what does the term “filter” mean?
An LTE filter works by aggressively clamping down on radio transmissions outside of the TV broadcast spectrum in order to prevent interference.
Because the filter is installed inline with the antenna cable, it only impacts signals passing between the antenna and the television and does not interfere with LTE reception for nearby phones and tablets.
The signal response of an antenna with and without an LTE filter is depicted in the diagram below. The unfiltered link (the lighter red) has strong signals above the 700MHz top of the broadcast TV band, but those signals are greatly decreased using a filter (the darker red), so they won’t interfere with TV reception.
Is it required to use a MoCA filter?
Consider a mother who is scrolling through her DVR in search of a program for her young child, but instead comes across a program that isn’t appropriate for children and that no one in her home has saved. Because one or both of their homes do not have a PoE (Point of Entry) filter installed, that software was transferred through her neighbor’s network. This is a cable provider’s worst fear, and it’s becoming increasingly common.
The solution is straightforward. Regardless of the type of network setup, every residence should have a PoE filter installed. Every MoCA subscriber must have a PoE filter to prevent cross-interference, however MoCA signals can still interfere if a neighbor does not have one.
What is the purpose of an Xfinity filter?
With your Comcast email account, you may also set up various email filters. An email filter can help you organize your messages into distinct folders, such as family or work-related folders.
What does SNLP 1GCWWS stand for?
Surge and moisture protection in real life The PPC SNLP-1GCWWS MoCA PoE filter is designed to protect your network and provide a better experience for your subscribers. The filter can handle both significant and moderate surges, allowing content to flow and service calls to be reduced.
What is the best way to remove a cable cover from a wall?
Pull the electrical cord and the cord cover apart with your hands. The cord should readily rip through the adhesive side of the cord cover that is still attached. If not, use a butter knife to slice the tape and then remove the cord from the cord cover.