Interstate Gas Supply, Inc., often known as IGS Energy, is an independent retail natural gas and electric supplier situated in Dublin, Ohio. In the states of Ohio, Michigan, Kentucky, New York, Pennsylvania, Indiana, Virginia, Maryland, Texas, California, and Illinois, it serves over 1,000,000 residential, commercial, and industrial clients. The company, which was formed in 1989, now employs over 900 individuals in 18 states.
What is IGS and how does it work?
Gas is delivered at the city gate, which is where it is transferred from a transmission pipeline to the utility, by suppliers like IGS Energy. The gas is still sent to the burner tip, which is where you consume it, such as a furnace or water heater.
What could be the source of an unusually high power bill?
The top three causes of high energy bills include aging appliances, neglected appliance and window or door maintenance, and operating extra appliances that are no longer needed.
Is there a cancellation fee with IGS Energy?
An early termination fee is referred to as an ETF. Because we buy the energy for our clients ahead of time, plans that contain these fees safeguard your price. To put it another way, we’re making a joint commitment to ensure you get the pricing stability you asked for.
Who is the owner of IGS Energy?
Scott co-founded IGS with his father, Marv, and sister, Cathy, in 1989. IGS has evolved from a three-person natural gas startup to a firm with hundreds of workers proudly serving more than one million residential and commercial clients across the country under his direction.
How big is IGS Energy’s client base?
IGS Energy has the greatest customer satisfaction rating in Ohio, according to J.D. Power.
IGS Energy achieved the highest numerical score among six household electric service providers in Ohio in J.D. Power’s 2015 Retail Electric Provider Residential Customer Satisfaction StudySM. The study’s findings are based on replies from 21,744 energy consumers who took part in surveys between August 2014 and June 2015.
The J.D. Power study, which examined satisfaction among residential customers of 86 ranked retail electric providers in nine states across five key factors: price, communications, corporate citizenship, enrollment/renewal, and customer service, looked at satisfaction among residential customers of 86 ranked retail electric providers in competitive markets. It also notes that, with fewer people shopping for electricity, providers must focus on understanding and meeting changing customer expectations in areas like enrollment and communication in order to differentiate themselves. The first press release from J.D. Power can be accessed here for more information on the study.
“This truly is an amazing accomplishment, honor, and demonstration of the hard work, enthusiasm, expertise, and devotion that our employees bring on a daily basis in order to ensure our customers are well taken care of, and we believe it shows in this ranking,” says Scott White, CEO and president of IGS Energy.
This achievement raises the bar for IGS customers and staff alike, and moves the company closer to its aim of providing excellent customer experiences across all of our business lines and markets.
IGS has been in operation for how long?
Marv White and his son Scott formed IGS in Columbus in 1989 to market natural gas to producers. Today, the multi-division energy corporation employs more than 400 people in Central Ohio and serves more than one million customers in Ohio and 18 other states.
How do I get rid of my energy provider?
You have the right to alter your mind after signing up for a new gas or electricity plan. That’s because you have a 14-day cooling-off period, a consumer right that permits you to cancel a service or contract. You are entitled to a full refund and are not required to provide a reason.
When you switch energy providers, your new provider will contact you to confirm that you wish to move through with the procedure. If you agree, the cooling-off period will begin. It will be in your contract and should last 14 days. If you cancel the contract within this time frame, your statutory rights are unaffected. Take advantage of the opportunity to weigh your options and make sure you’re satisfied with the offer, the price you’ll pay, and the provider you’ve picked.
Notify your new supplier as soon as possible if you want to cancel. You’ll most likely have to fill out a form on their website or call a phone number. If you want to contact, the supplier may request that you submit your request in writing.